Today I have an informational post for you about the Julep Maven subscription nail polish box program. I’m completely fed up with Julep at this point and I hope that anyone thinking about buying reads this before joining.
Julep Maven lured me in with their “first box for only a penny” several months ago. When I joined, you got a box of 3 polishes for a penny, SHIPPED! Hard to pass that deal up, right? So I joined. The three polishes I got were pretty colors. The polish gets really thick though and tends to be a struggle to get it out after a few nails. It can be fairly streaky too. Which, for a penny was still not doing too bad….so far.
The bottle is a tall rectangle. Which is not convenient in any way. If I actually finished a bottle, there would be a bunch in the bottom that would be completely inaccessible. Some of you may not know this, but my son has Autism. Which leaves him prone to clumsiness. Add to that the fact that he is an adolescent boy growing crazy fast and it’s a recipe for disaster. Plus, my daughter is young and can be clumsy and wild too. A tall and thin bottle of nail polish is not a good idea. One of mine got dumped over on my coffee table. Thankfully there happened to be a piece of paper underneath so crisis averted!!! I wrote to Julep to let them know how inconvenient and somewhat hazardous their bottle shape was. They truly couldn’t care less. They told me to buy a bottle holder. Something I don’t need for any other nail polish I own…. hmmm, no thanks.
The next month my Julep email notice to cancel/select went straight to spam, so I ended up with another box. For $19.99, I got 3 polishes. Not anything I would’ve bought. Since I was stuck, what could I do? I cancelled the boxes for several months after that because the choices were boring.
I purchased their “Velvet polishes” the month those came out. Mind you, there were not tons of matte top coat options at the time, so it seemed semi-novel then. The colors I got were all gray, yuck. Not worth $19.99 to me, so I have major buyers remorse on those.
Since I purchased items from them, I ended up with some reward points. I used them recently to get a box that had lippies in it. I thought it was odd that Julep is offering makeup, but I like trying new things.
I must say I was excited to see an orange lippy!! And a nude! They look like they should be quite awesome, right?! Let’s just see how they swatch…
Can you see Tea for Two AT ALL?! Yeah, it’s there. The swatches only showed up after I rubbed the first two on about 18 swipes. NOT even kidding!!!!!!!! Well, maybe it’s because that’s a hand swatch right?
WRONG! As you can see, Lady in Red is a nice opaque color. The other two were listed as “sheer”. Sheer, as in almost non-existent. When I applied Tea for Two and Satin Doll, I had to go around and around on my lips several times to get any color. With Satin Doll, you can see that the lippy didn’t even cover much of my middle lip area.
I emailed Julep about the lippy color fail and their reply was that they intended for the other colors”to be worn over Lady in Red” to alter the color. I’d post a picture of what happens when you try this, but it’s identical to Lady in Red ALONE. Ok fine, here’s a pic…
So, can YOU tell the difference? Me neither…
Nice try Julep. Just take the shame that you make mediocre (at best) lippies. TAKE THE SHAME!
After the plethora of mediocre products I’ve received, and the lackluster customer service. Oh, and I used my “reward” points too. I decided to CANCEL the service.
HAHAHAHAHAAHAHAAAAAAAAAAAAA! That doesn’t happen apparently.
After a multitude of calls that go to voicemail, messages left and unreturned, I still can’t cancel. The outgoing voicemail says if you leave your name, email, and phone number, you’ll get a cancellation confirmation email. Yeah, WAIT for it. I have called a bunch of times and don’t get a human EVER! I’ve never received an email cancellation confirmation either. Oh, and somehow Julep was able to charge my EXPIRED credit card without my consent for this month’s box. Hmmm, that seems a bit shady, dontcha think?! I’ve reported them to my bank and the charges will be corrected. They may have alreadty, I just haven’t looked.
As for Julep, I’ve called again and left yet another message that won’t be returned, and sent another email that they’ll just reply to by saying “sorry, you have to cancel by phone”. LOVELY.
The last and best part about Julep is the fact that they are insanely overpriced.
I saw this on Facebook one day, check it out!
If you break it down a little bit more to align with the box price, they’re still higher priced than Opi, Zoya, Essie, China Glaze, Orly and of course Sinful Colors. They are barely under Nails Inc’s price per ounce. The box price is $19.99, typically you get 3 0.27 oz bottles. So $19.99/0.81=$24.68 (rounded up). I think I’d rather get some better quality and more original items for that. Or just save my money. You can get unoriginal and mediocre drugstore polish like Sinful Colors for FAR LESS!!!!!
So, if you want to have mediocre products sent to you for $19.99/month for the rest of your life, JOIN! I’m currently unemployed so I personally need that money to pay bills…..
Hoping Julep cancels me soon…. I will be reporting them to the Better Business Bureau to be sure. Maybe the FTC would be interested in their business practices too.