Update to Julep Maven Buyer Beware

Oh Julep…why??

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Why did you have to make things so difficult for your “Mavens”? Especially when there was no need to do so.

What happened after the last post? As I mentioned I would do in the Buyer Beware post, I went ahead and filed a complaint with the Better Business Bureau. Since Julep is based in Seattle, Washington, the complaint  went through the BBB in their region. The form is pretty easy to fill out.

Here is a link that should bring you right to the Julep Maven complaint form on the correct BBB site. If not, try this link to bring you to the right BBB region at least!

A few days after I filed the complaint, I received a confirmation email that BBB had received and reviewed my complaint.

Take note of the Julep mailing address listed below in case you need it for an FTC complaint….

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I also filed an FTC complaint. I think the business practices need some review since I am clearly not the only one who’s had trouble cancelling.

julep_FTC_complaint_submittal_confirmation

This form was also easy to fill out. Here’s a link to the FTC site in case you need it. But, I hope you don’t!!!

A few hours after I received confirmation from the BBB, I was contacted by Julep….. The timing seemed interesting too.

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I refreshed my email inbox, and sure enough, there was the automated cancellation email. FINALLY!!!

julep_cancellation_confirmation_email_FINALLY

I didn’t edit out my name on the auto email. They REALLY couldn’t use my name?! And, AS IF I’m sending an email back as to why I cancelled.

I was emailing Julep after every voicemail I left. Once I published the Buyer Beware post, I included the link to the post in my emails. Did they read it? The world will never know.

Shortly after getting all the confirmation emails, I got a response from my bank!!

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Now, the date I called in the dispute was actually the same day the charge appeared, June 27th. My bank said that it would take 7-10 business days for the dispute team to work on it. I’m guessing the dispute date of July 4th was when action was taken? But it was Independence Day, so who knows! Funny that I was declaring my independence from Julep!! HAHAHAHAHAHAAAAAAAAAAAA!!!!!!!!!!!!!

So, all’s well that ends well, right? For me, yes.

I hope that Julep makes the cancellation process better. I think it was ridiculous how much effort I had to put into getting their service cancelled. UNACCEPTABLE!

Some folks love them and may never cancel. For those who don’t love them, here’s what I did in case you have to take the extreme route too!!

  • I called daily, left a voicemail after the system automatically put me through to voicemail after 5 minutes of holding. I tried other options in the Julep voicemail choices, such as “if you need assistance with an online order” as well as selecting the cancellation option. You will get voicemail no matter what option you choose, apparently.
  • I followed each voicemail with an email letting Julep know that I tried to reach them to cancel and was unable to get someone one the phone. I explained that I wanted to cancel immediately and I also let them know I expected a refund of the UNAUTHORIZED charges they made.
  • I filed a credit card dispute with my bank, letting them know that my card was somehow charged despite not having the correct expiration date. I also let my bank know that I had repeatedly tried to cancel with ZERO response from Julep
  • I filed complaints with the Better Business Bureau and the FTC!! These complaints are still pending. I have notified the BBB that I was refunded, but I feel like they still need to investigate the Julep business practices.

Were all these steps necessary? Maybe, maybe not. You may not have as much trouble as I did. I truly hope you don’t! 

Ask yourselves before you join a subscription service if you are prepared to work for the cancellation!!! For me, Julep is not a program that is worth it to me.

I think IF I join any subscriptions in future, I will use a pre-paid credit card. Because I don’t have time for this mess…..

About Harajuku GirlFL

Beauty Evangelist/Glitterholic/Lover of Sparkly Things/Japanese-American HAPA. I have a special affinity for all things sci-fi, kawaii, girly, 90's rock, punk, and great books. Sort of like a dork mom smoothie with added in kick-ass'ness.... or something like that.
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6 Responses to Update to Julep Maven Buyer Beware

  1. Kristina says:

    I’m glad they did something about it, and that they responded quickly to the BBB claim.

    I’ve had to make a claim with the BBB against a company that was wrongfully selling my information (and then denying it, even though it’s in their terms of service). I hate doing it, but if nothing is working, there isn’t a better option.

    Shame that this had to happen. I hope I can get through to cancel my service. I’ve only gotten two boxes from them this year. It’s not worth it to make sure I hit cancel each month.

    • Good luck with your canceling if you go that route.
      I don’t think Julep actually responded to the BBB. I think they likely saw the complaint and decided it was time to stop ignoring me.
      I feel like if I hadn’t filed the complaint, I’d still be monkeying around with them.

      The BBB is a good advocate!!!!

      Lemme know if you have any trouble.
      I truly hope you don’t though!!!!

      • Kristina says:

        I actually just got off the phone with them, and they picked up on the first call. I’ve canceled my account, and it’s bittersweet.

        Maybe what you went through was a fluke. I do hope it is. Julep had some of the best costumer service out there when they first started, I was sad when I heard that it was going down hill.
        Kristina recently posted…Loving Lately №2My Profile

        • I went through it for too long to be a fluke. I tried canceling months ago and gave up when I couldn’t get through.
          I thought that skipping every month wouldn’t be so bad. Plus I had points to use.
          The skipping got old, used my points up, and wanted out so started up again to have same thing happen.

          I don’t think it’s a fluke how it happened to me. Maybe they’ve staffed up? Lol

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